Recently, I upgraded our computer to XP Pro. Previously we were running ME, so I don’t think I need to explain why we upgraded. Anyway, most things I’ve reinstalled have worked fine, at least after I tweaked settings a bit. Not so the Treo 600. I installed it according to the instructions in the installation wizard, but it only worked on my login, not my husband’s, and trying to Hotsync it, while logged in as Tony, managed to wipe out all his contacts and other data from the phone. Needless to say, Tony wasn’t happy and had a good rant until we found his old data in a harddrive backup done a few days ago.
All this trouble could have been avoided if the installation wizard had given adequate instructions as to how to install it in XP, including information on installing it for multiple users, a fairly common task on XP. In any installation of a Palm OS device on XP, after the first attempt at Hotsync, a dialog box pops up telling you that Windows has detected your new device and needs to install the drivers for it. Unfortunately, the wizard doesn’t warn the user about this, so when I ran into this screen, I wasn’t sure whether to say “cancel” and let the wizard install the driver or let XP do it. (You’re supposed to let XP install the drivers, and then if your first Hotsync times out while doing this, you just do it again after the drivers are installed. Not that the installation program tells you any of this, of course.)
That’s just a general XP Palm installation issue–the worst you can do probably is do it wrong the first time, and then try it again doing it the right way. The problems that can happen while trying to install it for multiple users, however, can cause much worse results, such as losing all your data as happened with my husband’s Treo.
The two most important things about installing it for multiple users are:
1) You have to be logged in as the user you want to install it for. Also, you have to make sure you aren’t logged into any other user accounts at the same time.
2) You have to install each user’s Palm Desktop in separate directories.
Can you guess how much of this information the installation program informed me of? That’s right, none. Not only that, but on the screen that lets you pick the installation path of the software, it even says that it’s best not to change it. So much for helping the user know what s/he needs to do at this point.
PalmOne are aware of these issues as can be seen from the section on XP faqs in their support site, so why wasn’t the there any information given in the installation wizard to tell users about how to install under XP? It’s not like XP is particularly new—by the time the Treo 600 came out, it had been out about two years, more than enough time to make changes to the installation instructions, even if the software itself wasn’t changeable.
I’ve always championed Palm OS devices over PocketPC, partially because I find their user interface easier to learn and use, but this is a major UI mistake and causes unneccessary problems for users trying to do the basic task of installing a connection between their handhelds and their PC. Let’s hope that the next version of Palm Desktop either fixes the problems with multiple users on XP or at least fixes the installation wizard to let users know the workarounds.